Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of two months from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).
Processing a complaint
1. Your Client Manager
First of all, you can contact a Client Manager at 0805 980 233 (toll-free call from a landline) or +33 171 04 54 90 from abroad.
2. The Client Relationship department
If the answer you receive is not satisfactory, contact the Client Relationship department.
Western Union International Bank GmbH
Service Relation Clientèle
5-6 place de l'Iris,
92095 Paris La Défense Cedex
In the absence of a satisfactory solution, you can contact the Autorité des Marchés Financiers Ombudsman for investment services.
Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.
• You can post a letter to the following address:
Autorité des marchés financiers -
17, place de la Bourse
75082 Paris Cedex 02
• An electronic form is also available on the website: www.amf-france.org
After having appraised your case, the Ombudsman issues a recommendation on your dispute based on legality and equity.
Find out more about the AMF Ombudsman and the mediation process.